Overland Park's 2018 citywide satisfaction survey will arrive in many mailboxes soon.
If you receive the survey, please take a few minutes to fill it out and share your feedback.
Among other things, the survey addresses the quality of the following services, programs, and amenities in Overland Park:
- public safety
- city parks and facilities
- recreation programs
- maintenance of city streets and property
- traffic flow management
- stormwater management
- code and ordinance enforcement
- communication efforts
- city leadership
- the city's customer service management tool, OPCares.
ETC Institute administers the city's survey, and will mail it about 6,000 Overland Park homes today.
ETC will mail, call, or email, randomly-selected residents until at least 1,300 responses are recorded.
All responses are confidential.
Overland Park conducts a citywide survey every two years to measure resident satisfaction. The results of the most recent survey, administered in 2016, are available on our website.